Terre Haute Auto Repair

Tony, we truly appreciate you taking the time to share and leave such a great review. We can only imagine how stressful it is to have your son out of town, see a warning light pop on in his 2013 Ford Escape, and then be told it might be a major repair! Our goal was simply to give you clear and honest answers. We conducted a full inspection, thorough diagnostics, and a road test on the vehicle. We didn’t find evidence supporting the thermostat replacement that had been suggested, and we weren’t going to go through with a repair your son didn’t need. We’re very glad he made it back to Tennessee safely and that the Escape is still running strong. Earning your trust, especially in a situation like that, means everything to us. Thank you again for the recommendation! If any of your family is ever back in Terre Haute, we’ll be here!

Palmer, thank you for the 5 star review! We truly appreciate the recommendation and your kind words about our honesty and service. Being easy to work with and transparent about what your vehicle needs is something we take a lot of pride in! Thanks for trusting us with your vehicle, and we’re always here whenever you need us!

Rebecca, thank you so much for the kind words! It’s been a pleasure taking care of your 1998 Dodge Ram over the past year, and we’re really glad you trusted us with the aftermarket cruise control installation. Getting something like that integrated properly on a ‘98 takes a little extra care, so we’re thrilled to hear it’s working perfectly for you! We truly appreciate your continued support and look forward to keeping your Ram on the road for years to come!

Tess, thank you so much for the incredible review! We’re so glad your first service experience in Terre Haute was with us, and it means a lot to hear you won’t be going anywhere else. It was a pleasure taking care of your 2012 Ford Fusion and getting your brake work handled. We’re happy you were able to take advantage of our Brakes for Kids promotion this month and score free front and rear brake pads while supporting a great cause. Thank you for trusting us with your vehicle, and we’re grateful to have you as part of our shop family!

Mark and Kathy, reading your note truly touched our hearts! Twenty-eight years is more than just a business relationship, it’s a generation of trust! We are incredibly honored that you’ve chosen to stay with the Finzel's Mastertech family for nearly three decades!! We’ve seen a lot of miles go by since you first walked through our doors, and it’s customers like you who make what we do so rewarding. We were so happy to get your 2008 Nissan Pathfinder back in top shape. From sorting out that power steering and the charging system with a new battery to getting the suspension and alignment dialed in, we want to make sure that vehicle stays as reliable as the trust you’ve placed in us.Our team always lights up when they see you both, and Clark definitely knows a "favorite" when he sees one! He was soaking up every bit of that love and is already looking forward to your next visit. Thank you, from the bottom of our hearts, for your kindness, your reliability, and for being such a wonderful part of our story. We look forward to many more years of keeping you safely on the road!

Randy, thank you for the fantastic feedback! We know a check engine light is never a welcome sight, especially when your GMC Terrain is acting up and running rough on those cold starts. We’re so glad you appreciated the regular updates, we know how important it is to stay in the loop when your vehicle is in the shop for a bit! Since it was a bigger job, we want to remind you that our great warranty has you covered for the long haul. We’re here to make sure you have total peace of mind every time you turn that key. Safe travels, and we'll see you for your next routine visit!

Nick, thank you so much for the kind words! We were very happy to get your 2017 Nissan Versa back in top shape and resolve that cooling system issue for you. It was also perfect timing for your visit since our Brakes for Kids promotion is in full swing! We are glad we could perform that free inspection and get those new brakes installed... and even better that you were able to take advantage of the free brake pad set as part of the campaign! By taking care of your car, you also helped us support the incredible work at St. Jude Children’s Research Hospital, so thank you for being a part of that mission! Safe travels, and we look forward to seeing you next time!

Tim, we are truly sorry to hear that you left feeling disappointed after your recent visit. Given your history with us, we always aim to provide the high level of service you’ve come to expect, and we take your feedback seriously. Regarding your Subaru Outback, our main goal was to ensure we caught every source of that coolant leak to prevent any future overheating issues. While we identified the upper radiator hose as a clear culprit, our technician also spotted signs of a second leak tucked away beneath the A/C compressor. Because that area is so compact, the only way to give you a definitive answer and a precise estimate was to remove the compressor for a better look. We completely respect your decision to decline the additional diagnostic time, but we wanted to be as thorough as possible so you wouldn't have to deal with another "surprise" leak down the road. We value your trust and would love the chance to get your Outback 100% sealed up whenever you are ready. If you have any further questions about the diagnosis, please feel free to reach out to us directly.

Jeremy, thank you for the incredible feedback! Knowing that we are the only shop you trust with your vehicles means the world to our entire team! Looking back, we realized you’ve been bringing your vehicles to us since 2019, and we truly value that long-standing relationship. We always strive to be there when you call and get you in as quickly as possible, just like we did this time! Those front end noises can be a real nuisance, so we’re glad we could pinpoint that wheel bearing and get it replaced for you. We were happy to knock out that oil change at the same time to save you an extra trip and keep your maintenance up to date. We sincerely appreciate your continued loyalty over the years and look forward to providing that same exceptional service whenever you need us next!

Hey Greg! Welcome to the Finzel's Mastertech family! We are so glad you chose us for the first time to look at your 2016 Ford F-150. A front end vibration and an oil leak can definitely make for an uneasy drive, so we’re happy we could get those issues diagnosed and resolved for you. With four new tires and that brake work all wrapped up, your truck should be feeling much smoother and safer on the road! We want you to have total peace of mind as you head out with those repairs, which is why we’re proud to stand behind our work with our industry-leading warranty! Thank you for trusting us with your truc, we look forward to seeing you again for your next maintenance check!