Terre Haute Auto Repair

Yea. Totally different procedures than what the dealership recommended. They were trying to charge more for doing the wrong procedure with the wrong fluid. GO TO YOUR DEALER FIRST.

I paid Finzel’s over $13,000 to replace an engine in my vehicle, and unfortunately, my experience was extremely disappointing. During the repair, two wiring harnesses and other critical components were damaged. Despite the significant cost of the repair, Finzel’s refused to take responsibility for the additional damage. I was ultimately forced to take my vehicle to Toyota and pay $7,000.00 more to have the damaged wiring harnesses and components properly diagnosed and replaced. What was most frustrating was the lack of accountability throughout the process. I found the communication to be extremely rude and unprofessional, and I felt that my concerns were completely dismissed. After spending more than $13,000 with this business, I expected much better workmanship, communication, and accountability. Instead, I was left with additional repairs and thousands of dollars in unexpected expenses. Do yourself a favor and find another locally owner shop and stay FAR away from this place! If you are interested in other individuals who had a similar experience, 'Terre Haute Chatter' group has HONEST reviews.

Everyone here was AWESOME. To a person I felt like they had an interest in helping without being pushy and the communication was incredible. There is nothing that they could have changed to make the experience easier (ride, online bill pay, phone call updates, etc.). Thanks for everything.

Great service, on time and fixed right

Excellent service. I love the posting of pictures of what they are working on and updates. Everyone is is friendly and courteous. I will be a regular customer.

They take care of all of our cars and do a great job! Very friendly, quick service and fair pricing.

I highly recommend Finzel's Mastertech automotive repair service for all your repair needs!! All the employees their are very friendly, helpful and really know the in's and out's of auto repair! As soon as you walk in, the front desk personnel take care of your car repair situation so it will be a smooth and good experience!! Will definitely be going back for any auto issues going forward!! Excellent service and experience!! Sincerely, Eric Loughman

Unfortunately, scheduling an appointment here was far more difficult than it needed to be. They only offer weekday appointments, with no weekend availability and no afternoon appointments. If you work traditional corporate/business hours, your options are extremely limited. Unless you have a second vehicle and can drop your car off in the morning before work and pick it up in the evening, it’s essentially not feasible. There are just too many obstacles to work around when you’re paying for a service. At that point, it makes more sense to schedule elsewhere. I was also disappointed with the phone experience. The staff member I spoke with did not seem very empathetic or interested in helping find a solution. The interaction essentially felt like, “Yeah, that’s too bad. Bye.” Perhaps calling around 4:15 PM, closer to closing time, contributed to the experience, but either way, I left feeling like my business wasn’t wanted. I would recommend offering more flexible appointment times and having staff approach scheduling concerns with a little more understanding and willingness to help.