Our son was in Terre Haute visiting a friend recently when he got a warning light on the dashboard of his 2013 Ford Escape. It was initially towed to Midas, but after they misled us and refused to service his vehicle, we contacted Finzel's Mastertech. They were responsive, thorough, honest and friendly. They did a full inspection and road test on the vehicle and could not find anything wrong. Midas claimed they were getting a code for a bad thermostat. They were going to charge us almost $1100 to fix it and they were not even sure that was the exact issue. So Finzel's saved us a bunch of money and gained our trust. Our son made it home safe and sound to Tennessee with no issues. The vehicle is running fine still. I would highly recommend Finzel's Mastertech.
Tony, we truly appreciate you taking the time to share and leave such a great review. We can only imagine how stressful it is to have your son out of town, see a warning light pop on in his 2013 Ford Escape, and then be told it might be a major repair! Our goal was simply to give you clear and honest answers. We conducted a full inspection, thorough diagnostics, and a road test on the vehicle. We didn’t find evidence supporting the thermostat replacement that had been suggested, and we weren’t going to go through with a repair your son didn’t need. We’re very glad he made it back to Tennessee safely and that the Escape is still running strong. Earning your trust, especially in a situation like that, means everything to us. Thank you again for the recommendation! If any of your family is ever back in Terre Haute, we’ll be here!
- Finzel's Mastertech