I was greeted promptly and friendly when I arrived for my scheduled service. A ride to my office was arranged while my car was being serviced. The work was performed and I was called when my vehicle was ready for pick up. Though I wasn't sure if my car needed front and rear brakes, I was plesed that they only had to replace he rear brakes. Upon driving my vehicle I could immediately feel the improvement in my brakes. Finzel's service tech even cautioned me that my tire tread ware was seriously low and the tires needed replacement. Though I was aware of this need, I appreciated their attention to this detail. Other than the service taking a little bit longer than estimated due to their being extremely busy, it was a great job and I was glad that I could trust Finzels to only repair the brakes that warranted replacement.