My car’s timing belt broke right before a national health crisis. And at first they didn’t mind it sitting in the lot until places opened again. But as soon as places opened at 50% capacity they wanted to be paid as soon as possible even though me and millions of other Americans are still unemployed without any pay. So I put a payment on my Napa credit card so I could finally get my car off their lot. But the employees who worked there seemed mad that my car was there for months even though it is not my fault that there was a national Stay at Home quarantine order from our state governor. One of them made a really rude comment to me and said, “we just gave you $400,” which doesn’t make sense because I’m the one who has to pay it in the next 6 months. Don’t go here because they over charge and they are not nice to people who are struggling. They don’t care if you are hit by an economic crisis out of your control.
Very disappointed in this review. We fixed the customers car as quoted and explain that there could be further damage in advance. After authorized repairs are complete as quoted, additional work is needed. We agree to give customer time to figure things out, and do not take payment. 2 month later, after little communication from customer, they decide they can not do the additional repairs. We offer them other options that don't work out, we lower their bill $400 to help out in a bad situation and ask that they come get their vehicle. We are the bad guys? Sorry but this review is not accurate. We take great pride our work and reputation. I privately emailed customer to reconsider this review before responding. It has nothing to do with the Pandemic.
- Finzel's Mastertech