The staff has always been fantastic to my family and I through out the years. From the owner to the newest front desk person. They keep you informed through out whatever you are having done and are very competent in their jobs. I continue to go to Finzel's because of this! How many garages call you by name as you walk in, and talk to you about potential problems as they are working on the car? Only the great ones. Finzel's is a great one!