I would just like to say that I was very pleased with my first experience with Finzel's Mastertech. I spoke to Jacob on the phone and he made me feel welcome and appreciated even though I had never been there before. When I arrived, I was greeted by the most handsome guy I think I've ever met, I believe his name is Morley! ;) When I got in the shop, a very nice young lady (I am so sorry, I cannot remember her name but do remember she was learning the bookeeping aspect of the business that day) turned me back over to Jacob, who reassured me that he would be able to work with my "pain in the ass" (my words) warranty and all would be fine. The young lady drove me to my office and returned to pick me up once the work on my car was finished.