I had my 2011 HONDA CR-Z in for brakes this morning. I just moved to the area from Fort Wayne, so this was my 1st experience with FINZEL'S, & it WILL NOT be my last. Scott called me to explain what needed to be done, & asked me for some info, since they don't have any previous info on my car. I completely agreed with Scott, so BLAIN, the technician performed the services & SYD dropped me off & brought me back to pick up my car. Leaving the parking lot, & in the short distance I had to go, I could feel a big difference with the cars performance! I found each staff member that I came in contact with to be very friendly. I found the price reasonable too. Definitely 5 STARS from me!! John U.